Privacy Policy

1. Information We Collect

• Account details (name, email, login credentials).
• Business profile details (business name, phone, service area, hours, media).
• Customer booking information (customer name, phone, email, appointment details).
• Communication data related to reminders and follow-ups (SMS/email metadata and logs).
• Usage and analytics data (feature usage, page events, product performance).

2. How We Use Information

• Provide booking pages, appointment scheduling, and customer management.
• Send confirmations, reminders, and follow-up messages when enabled by operators.
• Improve platform reliability, usability, and security.
• Support billing, fraud prevention, and legal compliance.

3. Third-Party Processors

We may use third-party service providers for infrastructure and operations, including: payment processors, email delivery providers, SMS providers, analytics providers, and cloud hosting providers. These providers process data on our behalf under their own data protection terms.

4. Data Retention

We retain account, booking, and communication records as needed to provide the service, maintain business reporting, and meet legal obligations. Data may be deleted or anonymized when no longer required.

5. Your Choices

• Operators can update business profile and communication settings at any time.
• Customers can opt out of SMS communications where supported.
• You may request account data access or deletion by contacting support.

6. Contact

For privacy requests or questions, contact support@Bookzara.app.